Right-click the NI_Support_Tool_Mac.zip and choose: Open With > Archive Utility (default). To extract the NI Support Tool app, it will be necessary to "unzip" it first. The Zip contains the NI Support Tool app itself.
Click the option to download the NI_Support_Tool.zip on the right side of the download page. Using the NI Support Tool on a MacĪ download link to the NI Support Tool is provided in your email ticket. You have the option to review these files before sending them back to Support.Ĭlick to expand the sections below ( macOS or Windows) to follow the guides for using or troubleshooting the NI Support Tool. The acquired files are not archived and are deleted as soon as the case is closed. These files help us answer your support requests more efficiently.
In this article, we will explain how to download and run the NI Support Tool and send it back to your support agent. In these cases, we will provide a link in your e-mail ticket to download the NI Support Tool. If you bought a NI product second hand, you have received a Transfer ID from the seller.Sometimes in a support case, we may require more information about your NI product's installation and the computer setup.
You can find the installers for these products here: Some discontinued products from older KOMPLETE bundles are not available in Native Access. Installers for Legacy Products From Older KOMPLETE Bundles If you need to download a product installer for an operating system that is no longer supported by Native Instruments, click on one of the links below: Legacy Installers for Older Operating Systems All current product installers are downloaded and installed directly from the Not installed tab in Native Access as explained in this article.
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